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Refund and Cancellation

This policy explains how cancellations and refunds work for orders placed with Waziri’s in Faisalabad, Pakistan. By placing an order through WhatsApp, phone, or any other channel, you agree to the terms below.

Order confirmation

Once you place an order, our team confirms it with you on WhatsApp or by phone. After confirmation, we start preparing your food to order. Because our food is freshly prepared, cancellations and refunds are limited.

Cancellations

  • Before confirmation: You can cancel your order if it has not been confirmed by our team.
  • After confirmation: If your order has been confirmed and preparation has started, it cannot be cancelled.
  • Delivery orders: If a rider has already been assigned or dispatched, the order cannot be cancelled.

Refunds

Refunds are only considered where there is a clear issue, such as:

  • Incorrect item delivered compared to the confirmed order
  • Missing item from the confirmed order
  • Food quality issue reported within the allowed time

Refunds are not provided for:

  • Change of mind after order confirmation
  • Incorrect delivery details provided by the customer
  • Delays caused by traffic, weather, or local conditions outside our control
  • Minor taste preferences where the product matches the confirmed order

Time limit to report an issue

If there is a problem with your order, please contact us within 30 minutes of receiving it. To help us resolve it quickly, please share:

  • Your name and order details
  • A photo of the item if relevant
  • A short description of the issue

How refunds are processed

If a refund is approved, it will be processed in one of the following ways depending on the payment method:

  • Cash on delivery: Adjustment on your next order or another agreed resolution
  • Online or transfer payments: Refunded to the same account where possible

Refund timing depends on the payment provider or bank. We aim to process approved refunds as quickly as possible after confirmation of the issue.

Replacement option

Where possible, we may offer a replacement instead of a refund. This is often the quickest way to resolve the issue, especially for delivery orders.

Contact

If you need to cancel an order or report an issue, contact us using the same channel you ordered from. If you ordered via WhatsApp, message us with your order details so our team can help you quickly.

Waziri’s Faisalabad
Refund and Cancellation Support